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4:29 pm
January 4, 2011
Has anyone tried the new Vulkano player BB app on a Tour 9630 (on Verizon's network)? When I try to access the Live TV feature, it just sits there saying Connecting….. I've tried a number of locations both with med and full signal strength. Both the Guide and Recordings menus are accessible and seem to work (although I have not tried to download a file to my BB since I don't have enough space). Both menus are quite slow for initial response (takes 1-3 minutes for it to pass the Discovering…. screen), but seem to work ok when I move through the menus.
Both local and remote streaming works fine on my iPod Touch and laptop…both via Wi-Fi. So I think the Vulkano and router settings are ok. Just can't get the BB to stream live TV.
Any suggestions?
Alvin
5:26 pm
January 20, 2011
Under settings on the BB App, have you changed your connection from Wi-Fi to 3G?
Update:24 Jan 2011
Received my Vulkano Platinum today. Blackberry Tour 9630 says "Connecting". Tech support said they don't support the Tour 9630, however, when I mentioned returning the Vulkano, as that's all I intended to use it for, the tech stated more phones are constantly being added, so I'm going to give it a few weeks before deciding whether or not to request an RMA…..
9:55 am
February 2, 2011
Any one getting this to work?
I have a Sprint Blackberry 9650 with the same problem. PC via wifi works, AT&T Iphone works via wifi and 3g, Sprint HTC Evo also works via wifi/3g/4g
So my hunch is that there is something that has to happen on the Blackberry since the Iphone works but I am not sure.
Any ideas?
Going to contact support this evening to see if they have any suggestions
3:43 pm
January 20, 2011
Under settings on the BB App, have you changed your connection from Wi-Fi to 3G?Update:24 Jan 2011Received my Vulkano Platinum today. Blackberry Tour 9630 says "Connecting". Tech support said they don't support the Tour 9630, however, when I mentioned returning the Vulkano, as that's all I intended to use it for, the tech stated more phones are constantly being added, so I'm going to give it a few weeks before deciding whether or not to request an RMA…..
Update:
After making several attempts to get this to work and hearing nothing further from tech support, I decided to return my Vulkano Platinum before the 30 days elapsed. One tech said they could extend my warranty. Not much good if it doesn't meet my needs. I might try one of the devices in the future once more smartphones etc are verified with users to work as advertised.
8:34 am
April 9, 2011
Have you tried their PHONE support? I have called several times for Blackberry issues. They are polite, patient, seem knowledgable, and I have NEVER had a wait time. Accents are a bit tough to understand, listen carefully. I am surprised that it appears so few use this option when they have an issue. Slingbox certainly doesn't have this service. Other tech companies and carriers- you wait for 20 min to an hour just to get (usually) an uninformed lower-level CSR. The phone number is in your documentation. TRY IT!!
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