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Speeds getting capped at 1,000 Kbps on Ipad app, no cap after rebooting Flow
January 26, 2012
6:20 am
Enthusiast
Forum Posts: 28
Member Since:
January 23, 2012

Here is my issue.  I've been doing some testing (all local on my home wifi network) as some others in the forum are seeing some very long times for the bit rate coming from the flow to reach the 3,500-4,000 range.  I just got my Flow 3 days ago and started doing some testing.  Out of the gate it worked great, I was getting 3,500-4,000 Kbps consistently anywhere around the house.  Now I'm finding that if I close the app, and open it up at a later date (1 min later or a day later), the speed gets capped at 1,000 Kbps.  The quality is also much lower than when I'm in the 3,500 range…obviously.  I'm not sure why this is happening, but I do have the latest kernal and firmware installed.  My box had been doing this since purchased.  I have my flow hard wired connected to my Netgear wireless dual band router.  Speeds to my Ipad are great from the router.  Wireless on the Flow is turned off.
Any ideas as to what might be going on?  Again, I get great speeds after the first reboot of the Flow (pulling the power cord and putting it back in), but after closing the app and opening it again I am capped.  Any ideas would be great.  Thanks.

January 26, 2012
6:27 pm
Enthusiast
Forum Posts: 14
Member Since:
January 22, 2012

I tried this as well and see the same behavior.  I am using an Apple Time Capsule with everything running over wifi so I think we can rule network set-up out as root cause.

For the record (and hopefully for the support team), when I reboot the Vulkano Flow and launch the app on the iPad, it works flawlessly (same as on the iPhone).  Once the app is closed just one time, the subsequent launches of the app bring low quality video for 14-15 minutes.  I had a 3800 Kbps stream going, left the app to read an email, opened the app back up and was stuck under 1000 Kbps.  Killing the app and restarting fresh does nothing.  There is definitely an issue with the app or the device.

January 26, 2012
6:39 pm
Enthusiast
Forum Posts: 28
Member Since:
January 23, 2012
3

Got on the phone with support today, and they suggested resetting the Flow, and re-running the setup program.  I did that right when I got home, and now I'm all good to go.  Stays in the 3,500 range no matter how many times I close the app.  I will keep testing over the next few days, but for now that looks like the solution.  There's a little white reset button on the back of the Flow.  Hold it down for at least 10 seconds.  The light on the top will turn red, and then start flashing red.  I think it's reset when it starts flashing red.  I just held it for at least 10 seconds.  Set it up like a new box and all is good on the ipad now.  Might have something to do with firmware updates?  I did my firmware update after setting it up initially on an old firmware and kernel.  Hope this solves your problem!

January 26, 2012
7:32 pm
Enthusiast
Forum Posts: 14
Member Since:
January 22, 2012
4

I pushed the reset button for a while (flashing red) but then when I ran setup nothing new happened.  How did you "set up as a new box"?

January 26, 2012
7:46 pm
Enthusiast
Forum Posts: 28
Member Since:
January 23, 2012
5

When I ran setup after resetting it looked like I was setting it up for the first time. It asked me to name it again and asked what zip code for the guide and all of that. Not sure why it's not asking you? Maybe try another reset?

January 26, 2012
9:56 pm
U.S.
Forum Posts: 768
Member Since:
April 19, 2010
6

You do have to press and hold the reset button to reset to factory defaults.

 

From the FAQ's

How do I reset my Vulkano to factory defaults?

Most of the time it is not necessary to Factory reset Vulkano, because you can run the Setup and change whatever settings you like.  But if you really want to do it, please follow these steps.

  • Plug in the power to Vulkano.
  • Wait for about 1 Minute until the status LED is flashing red, or solid green.
  • Press and hold the Reset button on the back panel of Vulkano for about 10 Seconds or until the LED on the top panel of Vulkano turns solid RED.
  • Release the button and let Vulkano boot. It will take around a minute.
  • Now your Vulkano is in Factory Reset Mode and you can run the Setup Wizard to configure it.
'
January 27, 2012
5:12 pm
Enthusiast
Forum Posts: 28
Member Since:
January 23, 2012
7

Well, the reset exercise fixed the issue for last evening, but after getting home tonight I tried the ipad app and sure enough I'm capped again at 1,000Kbps.  Not sure what is going on.  Hoping it is a bug they are fixing with an update to the Ipad app.

January 28, 2012
10:34 am
Enthusiast
Forum Posts: 14
Member Since:
January 22, 2012
8

I just did the reset (I was pushing the RSVD button on the side before… dark corner of my room and I couldn't see the other one) just now and it made no difference at all.  I am still capped at 1000 Kbps.  It still jumps to 3800-ish after 15 min or so.  Does this also happen to you?

It almost seems like the player or the app thinks there is a limitation and then realizes there isn't after a set amount of time.

January 28, 2012
11:16 am
Enthusiast
Forum Posts: 28
Member Since:
January 23, 2012
9

I'm going to try it now for 15 min. I'll post back.

January 28, 2012
11:43 am
Enthusiast
Forum Posts: 28
Member Since:
January 23, 2012
10

I'm at my parents house now so I'm remote and it doesn't seem to be acting the same way when logging in remotely. I get right around 1,000 remotely , which I guess isn't too bad. It does jump up to 1,200 or so, so the cap does not appear to be there while remote. Was still thinking I would get better than 1,000 remote. I have Comcast cable with 20Mbps down, 4 up. What do you get remote. Still REALLY want to figure out this cap issue while on the local network. I have not let it go 15 min while at home yet. I'll test that Sunday night.

January 28, 2012
4:22 pm
Enthusiast
Forum Posts: 14
Member Since:
January 22, 2012
11

I haven't tried the iPad remote over Wifi yet.  I will try to do that in the next couple of days.

 

I am in the same boat as you.  I really want to figure this out.  I really bought it so I could use it with my iPad.  I see how well it works on the iPhone, Mac, and iPad after 15 minutes and it feels like it is taunting me now.

January 29, 2012
8:03 am
Enthusiast
Forum Posts: 28
Member Since:
January 23, 2012
12

Another strange thing, I'm only getting around 600 kbps when logged in from my parents house with their laptop and desktop.  They get pretty good download speed on cable modem (15 Mbps) and I was expecting to get better speeds while out of the home.  At 600 on a laptop screen it looks pretty crappy.  My upload is 4 Mbps, so not sure why it's so limited while streaming remotely.  I do get a decent picture on the ipad app remotely at my parents, and usually streams around 800-1,100 kbps.

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